Frequently Asked Questions

Purchase your Qualifying Dulux paint during the dates of the promotion and register your purchase on this website within 48 hours of your purchase time.

To take part in this promotion, you must purchase a minimum of 2 x 2.5 litre tins and up to a maximum of 10 x 2.5 litre tins from a participating retailer.

You must Register your purchase and the room you are going to decorate with it and then return and claim your cashback by uploading an image of the fully decorated room.

To Register for the Promotion

During your online registration you will need:

  • Upload the receipt or invoice showing your Qualifying Dulux Endurance+ paint purchase
  • A picture of the room you will paint.

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To Claim your Cashback - Paint your room and take a picture!

Paint the room and upload your picture on this website within 48 hours of submitting your online registration.

Upon successful validation of your claim, we will send you a Pre-Paid MasterCard® to the value of the price you paid for your paint.

For full details please refer to the Terms and Conditions of the promotion.

48 hours is defined as 48 hours from the time you purchased your product rounded up to the last 15 min.

For example if you purchased at 10:07 am the 48 hours would start at 10:15 am the same day.

48 hours is defined as 48 hours from the time you registered, this is rounded up to the first 15 mins. For Example you registered at 10:07 on the 29th August 2016 you will need to claim by 10:15 am 31st August 2016.

In order to qualify for the promotion a minimum of 2 tins of 2.5l Dulux Endurance+ paint must be purchased.

You can claim for a Maximum of 10 x 2.5L tins of Qualifying Dulux paint. The value of the claim will only be validated for the volume of paint used in relation to the size of the room.

Unfortunately not, only 2.5L tins of paint are eligible for this promotion

Yes you can buy any combination of qualifying dulux paint.

Only one registration and corresponding claim will be accepted per household during the dates of the promotion.
We can only offer cashback for purchases of qualifying paint listed on the Qualifying Purchases page of this website.
Physical Copy:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload. Or , take a picture with your mobile phone, digital camera or tablet.

To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy:

Print and Scan as detailed under physical copy/ in store purchase. Save your proof of purchase to your computer ready to upload

Or a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

At least 3 of the intended walls of the room you are decorating needs to be visible. You may wish to take multiple photos which you can upload, the full wall in each case must be visible.
Yes. Providing you have bought qualifying product within the promotional window 26th-29th August 2016 you are eligible. The cashback amount you will receive will be equal to the final price paid for the qualifying Dulux paint.
You can purchase Dulux qualifying products anywhere Dulux is sold during the promotion find your nearest stockist here
Yes – you will need to state the colour used as part of the registration process so we can see the colours you are painting with.
Yes, during registration you will be able to upload more than once receipt and list products bought. Providing you are painting with these products during the promotional period in the same room your claim will be valid.
You need to decorate the registered room with your qualifying Dulux paint, this can exclude any feature walls, room features (for example chimneys) that may be wallpapered or left exposed.

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the registration window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to register for this promotion
  • Please refer to your proof of purchase and the Terms and Conditions of this promotion for registration and claim periods.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

You will receive confirmation of receipt of the registration within 24 hours of entry. You will then need to return to make your cashback claim including a picture of the newly decorated room within 48 hours of registration to be eligible for the Cashback reward.

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The Photo of the painted room did not include 3 walls or the colour was indistinguishable from the original room.
Payment will be made within the timeframe outlined in the promotional terms and conditions.

If you have received an email to confirm approval of reward, please check the following:

Refer to the Terms and Conditions of the promotion for reward timeframes, please anticipate 5 additional days for postal delays.

Check your post to see if you have received it

Check you have received a validation email and the date. If you have not received your card within 45 days of receipt of your validation email please contact us here

Upon validation of your claim, your reward will be paid via a prepaid MasterCard®. The card will be sent to your nominated postal address as entered on your claim form submission including instructions on how to activate and use your card. For full terms and conditions visit duluxchallenge.activateacard.com.
All prepaid cards must be activated within 28 days of being issued, and used within 12 months of being issued. The expiry date will be shown on the front of your prepaid card.
Please click here to view the Pre-paid MasterCard® FAQ's

Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 0345 216 0048

Lines are open Monday to Sunday, 9am to 5pm. Calls are charged at local rates from BT landlines only, charges from other operators and mobiles will vary.

Claim Tracker

Track the progress of your claim by entering your CLAIM ID
If you are wishing to make a claim, please click here.